How Can We Help? Most Asked Questions

We aim to deliver within 1–3 business days across Mumbai. You’ll receive tracking details once your order is shipped.
Yes! We offer a free in-store pickup option. Simply choose “Pickup In-Store” during checkout and we’ll notify you when it’s ready.

No worries—if the product is unused and in original condition, you can exchange it within 7 days of purchase. Visit our store or contact us to initiate an exchange.

We accept cash, UPI, debit/credit cards, and popular digital wallets like Google Pay and Paytm both in-store and online.

Yes! Our team can recommend products for specific needs like hypoallergenic, grain-free, or breed-specific diets. Feel free to ask us in-store or online.

If an item is unavailable, we’ll contact you immediately with alternatives or arrange a full refund.

You can refer to our size guides on product pages or message us with your pet’s details—our team is happy to assist.

At the moment, we primarily serve Mumbai but can arrange special delivery in nearby areas—please contact us for custom requests.

Extra Support FAQs: Everything Else You Should Know

We offer hassle-free exchanges within 7 days for unused products in original packaging. Please contact us with your order details to initiate.
Yes, we allow preferred delivery time slots within Mumbai. Just mention your request during checkout or contact us after placing your order.

We stock only top-rated and vet-approved brands, ensuring your pet gets safe and reliable products every time.

 

We’re working on a subscription plan for essentials like food and litter. Stay tuned—or drop your email to get notified first!

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